After Sales Management
Back office efficiencyKeep track of customers complaints, status' set for easy follow ups and overview of compensations paid in total or per customer.
With our After Sales Management feature you will be able to keep track of all complaints made during a season - based on reason codes, various compensations types and supplier registration, you will be able to both compensate the customer and link it to the booking, keeping a full history of the customers journy with you.
Also, this will ese the workload with the finance department as refounds are automatically added to the payment lists and expedided promptly. Furthermore, if a Hotel or and Agent is to be held responsible for the compensation, this will also be managed and statistics are made available for easy overviews.